Engagement Manager

8 hours ago

Bengaluru, Karnataka, India Tracxn Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

Location: Bangalore . Job type: Full time . Work from: Office . Work Time: 2 pm - 11 pm

Position Overview

The Engagement Manager plays a critical role in customer success, responsible for managing the entire customer journey—from onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and building strong relationships to drive satisfaction and retention.

The ideal candidate will possess deep expertise in the Tracxn platform, proactively address customer needs, and work cross-functionally to optimize engagement strategies. They will play a pivotal role in identifying churn risks, implementing retention initiatives, and deliver exceptional service and value.

Key Responsibilities :

Customer Engagement & Onboarding

  • Oversee customer engagement functions, including onboarding, query resolution, driving engagement, and managing renewals.
  • Onboard new customers, communicate platform functionality, and provide updates on new features.
  • Ensure seamless platform adoption and customer satisfaction.

Product Expertise & Implementation

  • Develop an in-depth understanding of the Tracxn platform and product offerings.
  • Educate customers on platform capabilities and best practices.
  • Drive the execution of customer engagement initiatives and projects.

Relationship & Retention Management

  • Build and maintain strong relationships with customers, ensuring their requirements are met.
  • Identify key reasons for customer churn and implement strategies to prevent it.
  • Collaborate with internal teams (Analyst, Finance, and Legal) to streamline customer engagement processes.

‍

What We Are Looking For?
  • 3 - 9 years of experience in customer engagement, or customer success, preferably in a B2B SaaS environment.
  • Excellent written and verbal communication skills with Phone and email etiquettes to effectively address customer queries
  • Have "Customer Empathy" - ability to identify and understand a customer's situation and motives
  • Thorough understanding of customer lifecycle processes in a B2B SAAS company
  • Shift Timings: EMEA (2:00 pm - 11:00 pm shift)

What You Can Expect at Tracxn?

  • Meritocracy-driven, transparent culture—no office politics.
  • Work with like-minded, intellectually curious professionals.
  • High-paced learning environment with continuous mentorship to help you achieve your peak potential.

  • Engagement Manager

    1 week ago

    Bengaluru, Karnataka, India Tracxn Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Engagement Manager plays a critical role in customer success, responsible for managing the entire customer journeyfrom onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and building strong relationships to drive satisfaction and retention.The ideal candidate will possess deep expertise in the...

  • Engagement Manager

    11 hours ago

    Bengaluru, Karnataka, India Tracxn Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionLocation: Bangalore . Job type: Full time . Work from: Office . Work Time: 9 am - 6 pmPosition OverviewThe Engagement Manager plays a critical role in customer success, responsible for managing the entire customer journey—from onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and...

  • Engagement Manager

    1 week ago

    Bengaluru, Karnataka, India Fractal Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Job Title: Engagement Manager - ConsultingLocation: Bengaluru, Karnataka, IndiaIt's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer...

  • Engagement Manager

    2 days ago

    Bengaluru, Karnataka, India Fractal Analytics Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Consultant/Engagement Manager It's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Job Description Brief About The Role As an Engagement Manager, you will lead the end-to-end delivery of AI/ML solutions, drive client growth, and shape strategic...

  • Engagement Manager

    2 days ago

    Bengaluru, Karnataka, India Fractal Analytics Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Consultant/Engagement manager It's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business. Brief About The Role As an Engagement Manager, you will lead reporting-centric engagements, delivering scalable BI solutions and driving client success. Your core...

  • Engagement Manager

    4 weeks ago

    Bengaluru, Karnataka, India Quantiphi Full time

    Role: Engagement ManagerExperience: 10+ yearsLocation: Bangalore (Hybrid)We are seeking an Insurance Data Subject Matter Expert (SME) with over 10 years of experience to collaborate with senior business leaders and CXOs in the insurance sector. The successful candidate will be instrumental in creating and digitizing health journeys while scoping out...

  • Engagement Manager

    4 days ago

    Bengaluru, Karnataka, India Wenger & Watson Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key ResponsibilitiesBusiness Consulting & Client Relationship ManagementLead reporting and dashboarding engagements across industries such as Retail, Airlines, Automotive , and more.Build and maintain senior-level client relationships, ensuring alignment with business goals and driving account growth.Collaborate with sales and consulting teams to shape...

  • Engagement Manager

    4 weeks ago

    Bengaluru, Karnataka, India Quantiphi Full time

    Role: Engagement Manager.Experience: 10+ years.Location: Bangalore (Hybrid).We are seeking an Insurance Data Subject Matter Expert (SME) with over 10 years of experience to collaborate with senior business leaders and CXOs in the insurance sector.The successful candidate will be instrumental in creating and digitizing health journeys while scoping out...

  • Engagement Manager

    1 week ago

    Bengaluru, Karnataka, India Quantiphi Analytics Solution Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Engagement Manager While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.If working in an environment that encourages you to innovate and excel, not just in professional but...

  • Strategic Engagement Manager

    2 days ago

    Bengaluru, Karnataka, India World Wide Technology Healthcare Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Qualifications-7 to 10 years of management experience, preferably in a professional services environment.Experience of working within the US and UK regions.Strong knowledge of and proven experience with engagement management/resource management. Prior experience in the staffing or recruiting industry strongly preferred.Proven experience interacting with...