Customer Engagement Manager

2 days ago

Bengaluru, Karnataka, India Stellaspire Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Designation: Customer Engagement Manager

Location: Bangalore

Experience: 3+ years (Preferred experience in the Power Sector)

Languages: Proficient in English and Kannada

Position: Full Time (No Hybrid)

Salary: Competitive

About Us

AI ML Startup set up in 2015 which is in the domain of power, banking, agriculture sector etc. and working directly with Karnataka Govt to offer insights and decisions.

Company website: -

LinkedIn: -

You will be part of the team that is delivering large transformational projects to energy utilities, banks and government bodies utilizing our in-house patented AI driven products. 

products.

We are looking for an experienced Customer Engagement Manager. The ideal candidate will

play a pivotal role in building and nurturing relationships with our clients, ensuring a seamless

customer experience while driving satisfaction and loyalty. Preference will be given to

candidates with experience in the power sector and proficiency in both English and Kannada.

Please send in your applications to Aren at If possible, Please

include links to projects developed by you.

Key Responsibilities

● Act as the primary point of contact for clients, ensuring excellent service and satisfaction.

● Understand client requirements and provide tailored solutions leveraging our IT services

and decision science expertise.

● Manage customer onboarding, training, and regular engagement to enhance user

adoption of our solutions.

● Collaborate with internal teams to resolve client issues promptly and effectively.

● Identify opportunities to upsell or cross-sell services to existing clients.

● Develop and execute customer retention strategies.

● Collect and analyze feedback to improve services and product offerings.

● Prepare reports on customer engagement metrics and present insights to leadership.

Requirements

● Bachelor's degree in Business Administration, IT, or a related field.

● 3+ years of experience in customer engagement, relationship management, or a similar

role, preferably in the power sector.

● Proficiency in English and Kannada is mandatory.

● Strong interpersonal and communication skills to liaise effectively with diverse

stakeholders.

● Excellent problem-solving skills with a proactive approach to client management.

● Familiarity with CRM tools and customer engagement best practices.

● Ability to multitask and thrive in a fast-paced environment.

Preferred Qualifications

● Knowledge of AI/ML technologies.

● Exposure to power market operations and energy sector challenges.

● Proven track record of successful client relationship management.

Why Join Us?

● Opportunity to work in a dynamic and innovative IT environment.

● Collaborative work culture with ample growth opportunities.

● Competitive salary and benefits package.

If you are passionate about building strong client relationships and have the skills and experience, we seek, we encourage you to apply

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