Customer Engagement

2 days ago

Bengaluru, Karnataka, India Weekday Full time ₹ 1,50,000 - ₹ 2,00,000 per year

This role is for one of our clients

Industry: Retail

Seniority level: Entry level

Min Experience: 0 years

Location: Bangalore

JobType: full-time

We are looking for energetic and customer-centric professionals to join our team as Customer Engagement & Lead Conversion Executives. In this role, you will be the first point of interaction for potential buyers, nurturing inbound inquiries and encouraging them to visit our Experience Centers. Your ability to understand customer needs, build rapport, and guide them toward the next step in the buying process will directly impact overall conversions and business growth.

Key Responsibilities

Respond promptly to incoming customer inquiries through phone calls, chat, and CRM tools.

Engage in meaningful conversations to understand customer needs and recommend suitable solutions or product offerings.

Influence and motivate prospects to schedule and attend visits at assigned Experience Centers.

Achieve monthly goals of generating 80–100 qualified store visits.

Maintain accurate and organized lead information and status updates within CRM systems.

Collaborate closely with Retail and Sales teams to ensure smooth handover and maximize conversion performance.

Track engagement effectiveness and provide feedback to improve processes and customer experience.

Required Skills & Attributes

Excellent verbal communication, listening ability, and interpersonal skills.

Strong persuasion, negotiation, and customer relationship-building capabilities.

Motivated by targets and capable of working in a fast-paced, high-energy environment.

Open to both freshers and experienced candidates with a drive to succeed.

Self-motivated, disciplined, and proactive with strong follow-up habits.

Ability to quickly learn product offerings and adapt communication style based on customer needs.

Who Will Succeed in This Role

Individuals who enjoy interacting with people and influencing decisions.

Those with a customer-first mindset and a passion for sales growth.

Professionals who thrive in metrics-driven environments and enjoy achieving measurable outcomes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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