Customer Engagement Manager

4 days ago

Bengaluru, Karnataka, India Cyient Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Customer Engagement Manager for Aero Growth accounts for the India business. Responsible for Aero Growth Accounts within India and, building customer connections for the major Aero accounts, and generating business opportunities.

Job Description for Program Manager:

  • Customer relationship management by strategic account planning, business development, and customer satisfaction.
  • In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.
  • Responsible for achieving revenue targets as per the business's ask.
  • Map current/new customers to various business groups for account mining
  • Regular follow-up & meet customers in person to mine new opportunities
  • Work on proactive business proposals along with delivery and sales
  • Preparing business cases for new projects, presenting viable proposals for approval
  • Pursue with customers for approval of business proposals till PO is issued
  • In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.
  • Reviewing any customer escalations and coordinating with delivery managers for quicker resolution
  • Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits to Cyient facility & Cyient leadership visits to customer sites
  • Responsible for overall Project status and communications with customer managers as a Single Point of Contact
  • Project scoping and helping customers in drafting SoWs/proposals.

Position Requirements:

  • Bachelor's / master's degree in Mechanical / Electronics / Aeronautical engineering / Computer Science Engineering. An MBA degree is an added advantage.
  • This role is a full-time role in Bangalore requiring frequent visits to customer sites, mostly in North Bangalore
  • Thorough understanding of project/program management techniques and methods with PMP or CSM certification
  • 20 plus years of experience in project or program management of multidisciplinary projects in Engineering / IT services working with major Aircraft OEMs, Tier-1s, or Engineering Services providers.
  • Excellent problem-solving ability and verbal and written communication and presentation skills.
  • Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs

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