Cec-regional Customer Engagement Manager

4 days ago


Bengaluru, Karnataka, India Kotak Mahindra Bank Full time

Job Category KMBLDegree Level Bachelor s Degree Job Role xc2xb7 Lead a team of Relationship officers -Customer Engagement ROCE in the region to manage Cat C D portfolio as assigned by VRM CEC xc2xb7 Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre CEC and central campaigns triggers by CVMHO teamxc2xb7 Ensure superior ground coverage of the customers mapped to VRM and ROCE teamxc2xb7 Drive portfolio objectives through RO CEs - Category upgrades Casa deepening Digital adoption GPH improvement GSA improvementxc2xb7 NPS - Ensuring on ground Customer experience translates into desired NPS at a portfolio levelJob Requirements Graduate with min 12 years or Post Graduate with a min of 8-10 years of experience Experience of managing a large feet on street 20 team remotely Experience field sales in BFSI preferred Excellent communication skills - Verbal Written Flair for Sales Good listening skills and strong communication abilities Team Player with deep sense of working in matrix structures



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