IDS Next

4 weeks ago

Bengaluru, India IDS Next Full time

Role SummaryThe Regional Manager South will lead the implementation and client engagement efforts for our hospitality ERP solutions (on-premise and cloud SaaS) across South India. This role demands strategic oversight of client onboarding, ERP deployment, post-implementation relationship management, and achievement of commercial objectives. The ideal candidate will bring a strong blend of operational leadership, hospitality domain expertise, technical acumen, and Implementation & Engagement- Manage end-to-end ERP implementation projects, ensuring timely delivery, quality assurance, and client satisfaction.- Maintain strong post-implementation relationships to drive product adoption, client retention, and satisfaction.- Consistently achieve high Net Promoter Scores (NPS) through proactive client Operations & Resource Management- Plan and execute monthly site visits for implementation, training, and review.- Optimise resource allocation for support, rollouts, and training activities.- Collaborate with internal teams to resolve technical issues and manage Performance & Collections- Meet collection targets for new implementations within stipulated timelines.- Drive renewals and collections for Annual License Renewals (ALR) and Annual Maintenance Contracts & Analytical Expertise- Use Microsoft Excel for project tracking, reporting, and data analysis.- A Monitor team productivity, service quality, and adherence to operational & Sales Leadership- Develop and execute regional sales strategies aligned with organizational objectives.- Operate with high autonomy, driving results through independent decision-making and accountability.- Manage the complete sales cycleprospecting, qualification, product demonstrations, proposals, negotiations, closure, and account Growth & Customer Engagement- Build and sustain strong relationships with enterprise customers, ensuring high satisfaction and retention.- Identify emerging market trends, competitive moves, and new business opportunities in the region.- Act as a trusted advisor to customers, aligning solutions to their business & Partner Management- Collaborate with internal channel teams to drive partner-led opportunities and co-selling initiatives.- Build relationships with system integrators, resellers, and strategic partners to enhance market & Revenue Achievement- Consistently meet or exceed assigned annual and quarterly sales targets.- Provide accurate forecasts and actionable insights to leadership for informed business Collaboration- Partner with marketing, presales, and product management to create winning proposals and customer presentations.- Contribute market intelligence to guide product roadmaps and GTM strategies. (ref:iimjobs.com)

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