Regional Business Portfolio Manager

3 days ago


Bengaluru, Karnataka, India beBeeCustomerEngagement Full time ₹ 12,50,000 - ₹ 17,50,000
Regional Customer Engagement Manager Job

A Regional Customer Engagement Manager is required to lead a team of Relationship Officers in the region, managing customer portfolios and driving business objectives.

Main Responsibilities
  • Manage a team of Relationship Officers (ROCE) to oversee Cat C & D portfolios as assigned by senior managers.
  • Maintain high conversion rates of leads generated by central campaigns triggers by the CVMHO team.
  • Ensure superior ground coverage of customers mapped to VRM and ROCE teams.
  • Drive portfolio objectives through ROCEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement.
  • Translate on-ground customer experience into desired Net Promoter Score at a portfolio level.
Key Qualifications
  • Graduate with minimum 12 years' or Post Graduate with a minimum of 8-10 years of work experience.
  • Experience of managing large field-on-street teams remotely.
  • Excellent communication skills - Verbal & Written.
  • Sales aptitude.
  • Good listening skills and strong communication abilities.
  • Team player with a deep sense of working in matrix structures.

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