Delivery Manager, Customer Engagement Suite

5 days ago

Bengaluru, Karnataka, India Google Full time ₹ 15,00,000 - ₹ 20,00,000 per year
Minimum qualifications:
  • Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  • 10 years of experience in a technical project management or a customer-facing role.
  • Experience in program management in environments using Waterfall, Agile, and Hybrid methodologies.
  • Experience with people management.
  • Ability to communicate in English fluently to support client relationship management in this region.
  • Ability to travel up to 40% of the time as required.
Preferred qualifications:
  • Master's degree in Computer Science, or a relevant field.
  • Experience in account management, client service, or management consulting, which includes working with channel partners, systems integrators, and third-party teams to deliver cloud-centric solutions.
  • Experience planning and delivering cloud solutions in public cloud environments like Google Cloud Platform, or in hybrid environments.
  • Ability to navigate in ambiguous environments.
About the jobResponsibilities
  • Lead and manage a portfolio of Customer Engagement Suite (CES)/Contact Center AI (CCAI)-focused programs and offerings, including the development of reusable assets and enablement of Google Cloud Solutions to support global pre-sales efforts.
  • Oversee CES/CCAI engagements, ensuring benefit realization through effective coordination, capability enablement, and change management across delivery teams.
  • Manage communications with all stakeholders such as technical and business, provide transparency across the engagement, progress against outcomes and timely updates.
  • Build a Delivery team, across functions to break down problems and enable delivery by creating clarity from ambiguity, structuring to maximize value and remaining open minded to pivot if needed.
  • Define criteria for control an management of deliveries/engagements, advocate delivery and process excellence, seek and implement continuous improvements.

Google

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