Customer Engagement Manager

18 hours ago


Bengaluru, Karnataka, India beBeeEngagement Full time ₹ 15,00,000 - ₹ 20,00,000
Customer Engagement Manager

We are seeking an experienced Customer Engagement Manager to lead our customer-facing operations. As a key member of our team, you will be responsible for developing and implementing customer engagement strategies that align with our business goals.

Key Responsibilities:
  • Develop and implement customer engagement strategies that align with our business objectives.
  • Lead and manage the customer engagement team, fostering excellence and a culture of continuous improvement.
  • Oversee daily customer service operations, ensuring high-quality service delivery across all channels.
  • Analyze service metrics and customer feedback to identify trends, areas for improvement, and opportunities for innovation.
Required Skills and Qualifications:
  • Proven experience in customer engagement or a related field.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Able to analyze data and make informed decisions.
Benefits:
  • Opportunity to work with a dynamic team.
  • Professional development and growth opportunities.
  • A competitive salary and benefits package.
Others:
  • Foster a positive and inclusive work environment.
  • Collaborate with cross-functional teams to drive business results.


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