Customer Engagement Specialist
4 days ago
The Customer Retention Manager plays a pivotal role in driving customer engagement and loyalty through strategic CRM campaign planning. This key position involves designing compelling customer journeys, managing daily tasks, and fostering collaboration across cross-functional teams.
Key Responsibilities:
- Develop and execute comprehensive CRM campaign calendars
- Coordinate day-to-day operations with internal stakeholders and drive efficient workflow
- Craft customer experiences that resonate and engage
- Cultivate strong relationships with creative, category, product, and analytics teams
- Maintain performance dashboards for campaigns and drive data-driven insights to inform future strategies
Requirements:
- 3-5 years of experience in CRM or lifecycle marketing within consumer tech or e-commerce
- Strong analytical skills with expertise in campaign reporting and A/B testing
- Hands-on knowledge of CRM and attribution tools
- Excellent communication and stakeholder management skills
- Ability to thrive in a fast-paced environment driven by experimentation and innovation
This role offers a unique opportunity to leverage your skills and experience in crafting effective customer retention strategies and contributing to a dynamic team environment.
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Customer Engagement Specialist
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