Customer Engagement Manager

9 hours ago

Bengaluru, Karnataka, India Hudini Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role: Customer Engagement Manager

Location: Bangalore

Job Type: Full Time

Notice Period: Immediate Joiners

The Role

We are seeking a
Customer Engagement Manager based in India
to join our Global Engagement Team. This role blends
client-facing relationship management
with
project implementation oversight
. You will be the face of Hudini to luxury hospitality clients—navigating demanding situations, aligning diverse stakeholders, and ensuring every implementation reflects the rigor and precision our brand is known for.

You will be the
single point of accountability
for external stakeholders (hotel operations and IT teams) and internal functions (engineering, product, deployment), ensuring smooth progress, timely escalation management, and consistent delivery outcomes.

You will:

  • Represent Hudini across
    multiple concurrent projects
    , ensuring our luxury hospitality clients experience best-in-class engagement.
  • Demonstrate maturity and professionalism and discipline in handling
    tough, high-value customers
    in the hospitality sector.

Key Responsibilities

  • Serve as the primary client interface during project implementation and engagement lifecycle.
  • Establish trust and credibility with client stakeholders in Operations and IT.
  • Own requirement gathering, scope definition, and expectation management.
  • Coordinate with internal teams to secure dependencies (property details, 3rd-party integrations) as per plan.
  • Drive execution across multiple parallel projects, maintaining alignment and accountability.
  • Provide structured, timely status updates to both clients and Hudini leadership.
  • Ensure testing, sign-offs, and readiness activities are completed before go-live.
  • Handle escalations and gap resolution with urgency and professionalism.
  • Champion Hudini's standards of service excellence and delivery discipline.

Must-Haves

  • Excellent verbal and written communication skills; confident in high-stakes client interactions.
  • Proven experience with SaaS product implementations or technical project delivery.
  • Demonstrated ability to manage multiple projects concurrently.
  • Strong background in stakeholder management and escalation handling.
  • Understanding of hospitality applications (PMS, reservation systems, payment gateways, integrations).
  • Track record of working with cross-functional teams (engineering, product, deployment).
  • Highly organized, detail-oriented, and accountable.
  • Graduate / Diploma holder in Technical, Business, or Hospitality education.

Nice to Have

  • Prior exposure to
    luxury hospitality clients
    or premium customer environments.
  • Experience in
    acceptance testing
    of SaaS solutions and integrations.

Why Hudini

  • Work with
    iconic luxury brands
    across the world.
  • Be part of a fast-growing SaaS company redefining hospitality tech.
  • Enjoy autonomy, exposure to global clients, and a chance to directly influence client success.

  • Sales Development Representative

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Customer Engagement Platform Full time

    Job Title: Senior Sales Development RepresentativeLocation: BangaloreRegion : US / Europe / APACWhat You’ll DoBe the first point of contact for prospective customers in North America.Own your prospecting game, research accounts, identify decision-makers, and craft targetedoutreach strategies.Use LinkedIn Sales Navigator, CRM, and intent data tools to find...

  • Customer Engagement Manager

    8 hours ago

    Bengaluru, Karnataka, India SAP Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...

  • Customer Engagement Manager

    1 week ago

    Bengaluru, Karnataka, India Cyient Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Engagement Manager for Aero Growth accounts for the India business. Responsible for Aero Growth Accounts within India and, building customer connections for the major Aero accounts, and generating business opportunities.Job Description for Program Manager:Customer relationship management by strategic account planning, business development, and...

  • Engagement Manager

    1 week ago

    Bengaluru, Karnataka, India Tracxn Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionLocation: Bangalore . Job type: Full time . Work from: Office . Work Time: 2 pm - 11 pmPosition OverviewThe Engagement Manager plays a critical role in customer success, responsible for managing the entire customer journey—from onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption,...

  • Engagement Manager

    1 week ago

    Bengaluru, Karnataka, India Tracxn Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionLocation: Bangalore . Job type: Full time . Work from: Office . Work Time: 9 am - 6 pmPosition OverviewThe Engagement Manager plays a critical role in customer success, responsible for managing the entire customer journey—from onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and...

  • Engagement Manager

    1 week ago

    Bengaluru, Karnataka, India ThoughtSpot Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are seeking an Engagement Manager who will lead the delivery of BI and analytics projects for enterprise customers. This role is perfect for someone with hands-on BI experience who has transitioned into project management, and who thrives at the intersection of technology, business, and customer success. As an Engagement Manager, you'll be responsible for...

  • Strategic Engagement Manager

    2 weeks ago

    Bengaluru, Karnataka, India World Wide Technology Healthcare Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Qualifications-7 to 10 years of management experience, preferably in a professional services environment.Experience of working within the US and UK regions.Strong knowledge of and proven experience with engagement management/resource management. Prior experience in the staffing or recruiting industry strongly preferred.Proven experience interacting with...

  • Strategic Customer Engagements

    18 hours ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Engagement Manager

    2 weeks ago

    Bengaluru, Karnataka, India Fractal Analytics Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Consultant/Engagement Manager It's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Job Description Brief About The Role As an Engagement Manager, you will lead the end-to-end delivery of AI/ML solutions, drive client growth, and shape strategic...

  • CRM & Customer Engagement Intern

    2 weeks ago

    Bengaluru, Karnataka, India Vikastrade Links Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role OverviewWe are looking for a proactive, detail-oriented intern to join our team as a CRM & Customer Engagement Intern. You will be the link between our sales team, customers, and digital platforms ensuring smooth communication, timely responses, and supporting the foundation of our e-commerce journey.Key ResponsibilitiesMonitor our Cloud Connect CRM...