Customer Engagement Specialist

3 days ago

Bengaluru, Karnataka, India beBeeBraze Full time ₹ 90,00,000 - ₹ 1,50,00,000

Job Overview:

We're seeking an experienced Customer Engagement Specialist to join our team remotely.

This role involves implementing and optimizing customer engagement campaigns using the Braze platform. The successful candidate will work closely with marketing, product, and engineering teams to deliver personalized messaging experiences across email, in-app, push, and SMS channels.

  • Develop, configure, and maintain campaigns in Braze using Liquid templating and Canvas
  • Integrate Braze with backend systems via REST APIs, Webhooks, and SDKs
  • Implement event tracking, user attributes, and audience segmentation
  • Collaborate with stakeholders to understand campaign requirements and translate them into Braze workflows
  • Troubleshoot and optimize message delivery, personalization, and performance
  • Ensure best practices in user privacy, compliance, and data security
  • Provide technical support and training to internal teams on using Braze, enabling them to leverage the platform effectively
  • Any other Braze-related IT projects and ad hoc IT tasks

Requirements:

  • Bachelor's/Master's degree in Computer Science, Mathematics, Economics, Statistics, or a related field
  • 2+ years hands-on experience working with Braze platform
  • Experience working with Braze SDKs (iOS, Android, or Web)
  • Familiarity with Braze Currents and data streaming to external platforms (e.g., Salesforce, Segment)
  • Ability to work independently in a remote, agile environment
  • Excellent communication and documentation skills

About the Role:

This position offers the opportunity to work with a leading technology company, driving innovation and growth through the strategic use of customer engagement tools. If you have a passion for delivering exceptional customer experiences and staying up-to-date with the latest technologies, we encourage you to apply.

What We Offer:

A dynamic work environment with opportunities for professional growth and development

A competitive compensation package

A comprehensive benefits program

How to Apply:

Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.

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