Strategic Customer Engagement Specialist

1 day ago

Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title

Skillful Business Strategist Wanted

Key Responsibilities
  • Develop a comprehensive customer relationship strategy to increase engagement and business growth.
  • Use data analytics to understand customer behavior, create personalized experiences, and drive loyalty programs.
Loyalty Program Management
  • Design, launch, and manage tailored loyalty programs for B2C and B2B customers.
  • Monitor program effectiveness, customer participation, and satisfaction, making adjustments as necessary.
Customer Segmentation and Targeting
  • Segment customers based on various criteria, develop targeted campaigns, and increase customer loyalty.
  • Collaborate with marketing and sales teams to integrate CRM strategies.
Products and Growth Strategies
  • Implement gift card programs to drive sales and enhance customer engagement.
  • Oversee the end-to-end process from design to distribution and redemption.
  • Design and execute referral programs to encourage existing customers to refer new customers.
Data Analysis and Reporting
  • Analyze customer data to identify trends, opportunities, and areas for improvement.
  • Provide regular reports and insights to senior management, showcasing CRM impact.
Technology and Tools
  • Manage CRM and loyalty platform selection and implementation.
  • Ensure seamless integration with existing systems and continuous technology improvement.
Team Leadership
  • Lead and mentor a team of CRM professionals.
  • Foster innovation, collaboration, and customer-centricity within the team.

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