
Highly Skilled Customer Engagement Specialist
1 day ago
Job Opportunity
We are seeking a skilled Customer Service Representative to lead a team of specialists in delivering exceptional customer experience. The ideal candidate will possess excellent interpersonal and communication skills, as well as a professional demeanor.
Main Responsibilities:
- Handling customer complaints and providing timely solutions and alternatives
- Following up to ensure proper resolution and adherence to service level agreements
- Mediating between clients and the organization
- Possessing comprehensive knowledge of our products to enhance customer support
- Promoting value through outstanding customer engagement
Key Requirements:
- Bachelor's degree in business administration or a related field
- Minimum 1-2 years' experience as a customer service representative
- Excellent interpersonal and written and oral communication skills
- Familiarity with CRM systems and computer software
- Familiarity with customer success processes and active listening skills
- Passion for delivering excellent service
About This Role
This is an exciting opportunity to work with a talented team and make a meaningful contribution to our customers' satisfaction. If you are a motivated individual with a passion for customer service, we encourage you to apply.
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