Building Lasting Relationships: Customer Engagement Specialist

2 days ago

Bengaluru, Karnataka, India beBeeCustomerEngagement Full time ₹ 12,00,000 - ₹ 16,00,000
Customer Engagement Specialist

We are seeking a highly skilled and motivated Customer Engagement Specialist to join our dynamic team. This role is ideal for individuals who have a passion for delivering exceptional customer experiences and building strong relationships with clients.

About the Role:

  • Responsibility for developing and implementing effective customer engagement strategies across multiple channels, including phone, email, chat, and social media.
  • Collaborate with cross-functional teams to design and execute customer-centric campaigns that drive loyalty and retention.
  • Analyze customer feedback and data to identify trends and areas for improvement, informing strategic decisions and recommendations.

Key Responsibilities:

  • Provide proactive support to customers through various communication channels, responding to inquiries and resolving issues in a timely and efficient manner.
  • Built strong, trust-based relationships with customers to promote loyalty and retention, identifying opportunities for upselling and cross-selling additional products or services.
  • Develop and implement customer satisfaction surveys to assess customer experiences and identify areas for improvement.
  • Collaborate with marketing teams to design and execute customer engagement strategies, creating and managing customer loyalty programs, referral initiatives, and other customer-centric campaigns.
  • Work closely with the sales team to nurture leads and turn them into successful customers.

Requirements:

  • A bachelor's degree in a related field such as business, marketing, or communications.
  • Proven experience in customer-facing roles, preferably in a customer success or service environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to analyze data and provide actionable insights to inform strategic decisions.
  • Strong problem-solving skills, with the ability to think critically and outside the box.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Dynamic and supportive work environment.

Industry: Insurance

Department: Customer Success, Service & Operations

Employment Type: Full-time, Permanent

Role Category: Customer Success

  • Building Long-Lasting Customer Relationships

    2 days ago

    Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 80,00,000 - ₹ 2,00,00,000

    Customer Relationship Manager OpportunityWe are seeking an experienced Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing customer relationship strategies to foster customer loyalty and retention.This is a full-time, on-site role located in Gurugram. The CRM Manager...

  • Building Lasting Relationships

    5 days ago

    Bengaluru, Karnataka, India beBeePartnership Full time ₹ 10,00,000 - ₹ 16,00,000

    Job Title:Client Partnership ManagerAbout Us:We value four core principles: Empathy, Collaboration, Customer Focus, and Growth Mindset.Job Summary:As a Client Partnership Manager, you will be responsible for nurturing relationships with branch partners and achieving targets through our sales framework.Key Responsibilities:Nurture the relationship with branch...

  • Building Customer Relationships

    2 days ago

    Bengaluru, Karnataka, India beBeeCareerDevelopment Full time ₹ 9,00,000 - ₹ 12,16,800

    Job OpportunityWe are seeking a highly skilled professional to fill the position of Career Development Executive. This role will involve handling customer interactions, resolving queries, and providing excellent service.The ideal candidate should possess strong communication skills in English and Hindi, as well as negotiation skills. A calm demeanor and good...

  • Customer Engagement Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeEngagement Full time US$ 90,000 - US$ 1,20,000

    Customer Engagement SpecialistWe are seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with customers to drive customer satisfaction and loyalty.Key Responsibilities:Interact with customers through various channels (phone,...

  • Customer Engagement Specialist

    2 days ago

    Bengaluru, Karnataka, India beBee Careers Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Engagement SpecialistAbout the Role:We are seeking a highly skilled and experienced professional to join our team as a Customer Engagement Specialist. This is an exciting opportunity to work with key accounts, drive sales growth, and build strong relationships with business partners.Main Responsibilities:• Develop and implement sales...

  • Building Strong Customer Relationships

    5 days ago

    Bengaluru, Karnataka, India beBeeRelationship Full time

    Job Title: Relationship OfficerOur team seeks a skilled professional to assume the role of Relationship Officer. This is a unique opportunity for a dedicated individual to build lasting connections with customers, providing exceptional service and support throughout their journey with our organization.About the JobIn this role, you will be responsible for...

  • Customer Engagement Specialist

    24 hours ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionAs a customer support representative, you will be the face of our company for customers, handling their queries in a timely and accurate manner. Your role will involve proactive outbound calling to build rapport with customers, identifying their needs and requirements, and proposing suitable solutions through coordination with cross-functional...

  • Customer Relationship Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 15,00,000

    Customer Relationship SpecialistWe are seeking a Customer Relationship Specialist to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with customers, ensuring high satisfaction levels.The Customer Relationship Specialist will act as the primary point of contact for customers, handling queries and...

  • Customer Engagement Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeCustomerEngagement Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Engagement SpecialistWe are seeking a Customer Engagement Specialist to join our team and contribute to enhancing customer satisfaction.Strategic Planning: Develop and implement strategies to boost customer engagement and loyalty.Customer Service: Provide prompt and effective responses to customer inquiries and complaints.Feedback Analysis: Conduct...

  • Building Business Relationships

    4 days ago

    Bengaluru, Karnataka, India beBeePartnership Full time ₹ 9,00,000 - ₹ 12,00,000

    Franchise Partnership SpecialistWe are seeking a skilled Franchise Partnership Specialist to join our team. This role involves building and maintaining relationships with existing franchise partners, as well as identifying new business opportunities.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work...