Senior Travel Associate
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Senior Travel Associate to join our team at BCD Meetings & Events. As a Senior Travel Associate, you will be responsible for providing expert travel consultation and arranging innovative and creative special services for our clients.
Key Responsibilities:
- Accurately and efficiently handle incoming requests via multiple channels (phone, email, etc.)
- Book reservations for air travel, hotel, and car rentals with accuracy
- Handle travel arrangements with complete confidentiality and offer high-touch services
- Solve problems on the spot using various tools and expert communication skills
- Own problems throughout the lifecycle of the issue and be available to respond as necessary
- Able to make independent decisions under difficult situations
- Maintain client profiles, ensuring special requests and reward program information are included
- Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes
- Remain informed of all airline rules and regulations and current affairs
About You:
We are looking for a highly resourceful and self-sustained individual with 5-6 years of relevant work experience as a Travel/Senior Travel Consultant. You should have strong knowledge of managing travel requests not only for travel within and from India but also regionally (APAC) and globally. Prior experience of working as an implant will be preferred.
About Us:
BCD Meetings & Events is a market leader in travel management, helping people and companies travel smart and achieve more. We operate in over 100 countries and have a virtual, dynamic, and flexible work environment that fosters a good work-life balance.
What We Offer:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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