Senior Facilitation Associate
2 weeks ago
About the Role:
We're seeking a highly skilled Senior Facilitation Associate to join our team at BCD Travel. As a Senior Facilitation Associate, you will be responsible for providing expert travel consultation and supporting clients with their travel needs.
Key Responsibilities:
- Accurately and efficiently handle incoming requests via multiple channels
- Provide proactive travel consultation and support to clients
- Book reservations for air travel, hotel, and car rentals with accuracy
- Handle travel arrangements with complete confidentiality and offer high-touch services
- Solve problems on the spot using various tools and expert communication skills
- Own problems throughout the lifecycle of issue and be available to respond as necessary
- Able to make independent decisions under difficult situations
- Maintain client profiles, ensuring special requests and reward program information are included
- Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes
About You:
We're looking for an ideal candidate with 5 to 6 years of relevant work experience as a Travel/Senior Travel Consultant. You should have a strong knowledge of managing travel requests within and from India, as well as regionally (APAC) and globally. Prior experience of working as an implant will be preferred.
About Us:
BCD Travel is a market leader in travel management. We help people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries and are committed to sustainability and driving success for our customers, our business, and ourselves.
What We Offer:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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