Senior Facilitation Associate
1 week ago
About the Role:
We are seeking a highly skilled Senior Facilitation Associate to join our team. As a key member of our team, you will be responsible for providing expert travel consultation and arranging innovative and creative special services for our clients.
Key Responsibilities:
- Accurately and efficiently handle incoming requests via multiple channels and provide proactive travel consultation
- Book reservations for air travel, hotel, and car rentals with accuracy
- Handle travel arrangements with complete confidentiality and offer high-touch services
- Solve problems on the spot using various tools and expert communication skills
- Own problems throughout the lifecycle of the issue and be available to respond as necessary
- Able to make independent decisions under difficult situations
- Maintain and seek expansion of current knowledge and have a growth mindset
- Achieve individual and contractual service level goals related to telephone, quality, and productivity
About You:
We are looking for a candidate with 5-6 years of relevant work experience as a Travel/Senior Travel Consultant. You should have strong knowledge of managing travel requests not only within and from India but also regionally (APAC) and globally. Prior experience of working as an implant will be preferred.
About Us:
We are a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually. We are committed to sustainability and to driving success for our customers, our business, and ourselves.
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