Senior Facilitation Associate

4 weeks ago


Bengaluru, Karnataka, India ADVITO Full time

About the Role:

We're seeking a highly skilled Senior Facilitation Associate to join our team. As a key member of our team, you will be responsible for providing expert travel consultation and handling incoming requests via multiple channels.

Key Responsibilities:

  • Accurately and efficiently handle incoming requests via phone, email, and other channels.
  • Provide proactive travel consultation and book reservations for air travel, hotel, and car rentals.
  • Handle travel arrangements with complete confidentiality and offer high-touch services.
  • Solve problems on the spot using various tools and expert communication skills.
  • Own problems throughout the lifecycle of the issue and be available to respond as necessary.
  • Make independent decisions under difficult situations.
  • Maintain and seek expansion of current knowledge and have a growth mindset.
  • Achieve individual and contractual service level goals related to telephone, quality, and productivity.
  • Maintain client profiles, ensuring special requests and reward program information are included.

About You:

We're looking for a candidate with 5-6 years of relevant work experience as a Travel/Senior Travel Consultant. You should have strong knowledge of managing travel requests within and from India, as well as regionally (APAC) and globally.

About Us:

We're a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands.

What We Offer:

  • Flexible working hours and work-from-home or remote opportunities.
  • Opportunities to grow your skillset and career.
  • Generous vacation days so you can rest and recharge.
  • A compensation package that feels fair to you.
  • Travel industry professional perks and discounts.
  • An inclusive work environment where diversity is celebrated.


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