Senior Facilitation Associate
4 weeks ago
About the Role:
We're seeking a highly skilled Senior Facilitation Associate to join our team. As a key member of our team, you will be responsible for providing expert travel consultation and handling incoming requests via multiple channels.
Key Responsibilities:
- Accurately and efficiently handle incoming requests via phone, email, and other channels.
- Provide proactive travel consultation and book reservations for air travel, hotel, and car rentals.
- Handle travel arrangements with complete confidentiality and offer high-touch services.
- Solve problems on the spot using various tools and expert communication skills.
- Own problems throughout the lifecycle of the issue and be available to respond as necessary.
- Make independent decisions under difficult situations.
- Maintain and seek expansion of current knowledge and have a growth mindset.
- Achieve individual and contractual service level goals related to telephone, quality, and productivity.
- Maintain client profiles, ensuring special requests and reward program information are included.
About You:
We're looking for a candidate with 5-6 years of relevant work experience as a Travel/Senior Travel Consultant. You should have strong knowledge of managing travel requests within and from India, as well as regionally (APAC) and globally.
About Us:
We're a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands.
What We Offer:
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
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