Senior Travel Associate

3 weeks ago

Bengaluru, Karnataka, India BCD Meetings & Events Full time

Job Description

Bring your passion and energy to our growing team

Senior Travel Associate

Full Time, Bangalore India

As a Senior Travel Associate , you will be the first person in the market and a pioneer.

You must be a highly resourceful, self-sustained individual who can work well with minimum supervision and be comfortable working at the BCD office and managing face-to-face conversations, including managing senior-level executives.

This position performs at an expert/senior level and demonstrates extensive knowledge and understanding of all areas in the travel industry.

You will accurately and efficiently handle incoming requests via multiple channels (phone, email, etc.) and provide proactive travel consultation.

You will book reservations for air travel, hotel, and car rentals with accuracy.

You will handle travel arrangements with complete confidentiality and offer high-touch services.

You will arrange innovative and creative special services as requested by the client.

You will solve problems on the spot using various tools and expert communication skills.

You will own problems throughout the lifecycle of the issue and be available to respond as necessary.

You will make independent decisions under difficult situations.

You must be able to work in a self-directed environment as well as be a team player.

You will maintain and seek expansion of current knowledge and have a growth mindset.

You will achieve individual and contractual service level goals related to telephone, quality, and productivity.

You will maintain client profiles, ensuring special requests and reward program information are included, such as frequent flyer, driver, or hotel stay.

You will ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes.

You will know and properly use airline terminology, codes, fare basis, airline rules, and tariffs, resource guides, and industry contacts.

You will remain informed of all airline rules and regulations and current affairs.

You will communicate information to clients accurately and appropriately.

You will assume and perform other duties and responsibilities not specifically outlined herein, as and when requested.

About you:

Ideally, you will have 5 to 6 years of relevant work experience as a Travel/Senior Travel Consultant.

You will have strong knowledge of managing travel requests not only for travel within and from India but also regionally (APAC) as well as globally, as this person will support requests from other markets as part of after-office hours services or when needed.

Prior experience of working as an implant will be preferred.

You will have dedication to customer satisfaction, a willingness to do what it takes to get the job done, acting with tact, and demonstrating excellent problem-solving skills.

You will have strong interpersonal skills and professionalism.

You will have strong international booking and ticketing knowledge in complex multi-sector and round-the-world routing departing from all major global hubs, including domestic travel within the USA.

You will demonstrate above-average productivity levels.

Proficiency on GDS systems is mandatory.

You will demonstrate internet research skills for clients' information.

You will be able to deliver high levels of customer service to travelers.

The ideal candidate must be willing to work weekends and be able to deal with on-call provisions for after-office hours/weekends/PH.

Overall, someone who is flexible regarding operating hours.

About us:

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands.

We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense).

We're committed to sustainability and to driving success for our customers, our business, and ourselves.

Learn more about

Your life at BCD

Working at BCD means connecting, collaborating, and celebrating.

You'll be part of a virtual, dynamic, and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.

But don't just take our word for it Hear why people join BCD and more about the great perks of

You'll be offered

  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated

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