Distinguished Travel Expert
2 weeks ago
About the Role:
We're seeking a highly skilled Senior Facilitation Associate to join our team at BCD Travel.
As a key member of our team, you will be responsible for delivering exceptional customer service and managing travel requests with accuracy and efficiency.
Key Responsibilities:
- Handle incoming requests via multiple channels (phone, email, etc.) and provide proactive travel consultation
- Book reservations for air travel, hotel, and car rentals with accuracy
- Manage travel arrangements with complete confidentiality and offer high-touch services
- Solve problems on the spot using various tools and expert communication skills
- Own problems throughout the lifecycle of the issue and be available to respond as necessary
- Able to make independent decisions under difficult situations
- Maintain, and seek expansion of current knowledge and have a growth mindset
- Achieve individual and contractual service level goals related to telephone, quality, and productivity
- Maintain client profiles, ensuring special requests and reward program information are included
- Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes
About You:
We're looking for someone with 5 to 6 years of relevant work experience as a Travel/Senior Travel Consultant. You should have strong knowledge of managing travel requests not only within and from India but also regionally (APAC) and globally. Prior experience of working as an implant will be preferred.
About Us:
BCD Travel is a market leader in travel management. We help people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually.
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