Travel Industry Expert
2 weeks ago
We are seeking a highly skilled and experienced Team Leader to join our growing team at BCD Meetings & Events. As a Team Leader, you will be responsible for providing exceptional customer service and leading a team of travel consultants in the Entertainment sector.
Key Responsibilities- Provide high-touch service to customers in the Entertainment sector, assisting with customized travel arrangements and fulfilling travel bookings for movie, television, and other entertainment industry production units.
- Arrange business travel for employees and candidates, ensuring seamless and efficient travel experiences.
- Manage key performance indicators, workload, and provide assistance and coaching to team members.
- Review team issues, determine root causes, and provide feedback to individuals and the team.
- Perform according to contractually agreed SLAs and proactively provide feedback to management to avoid future customer issues.
- Identify errors and report, inspiring the team to uphold a high standard of service excellence.
- Book reservations for air travel, hotel, and car rentals with accuracy and efficiency.
- Handle travel arrangements with complete confidentiality and offer high-touch services.
- Solve problems on the spot using various tools and expert communication skills.
We are looking for a candidate with 5-7 years of relevant work experience as a Team Leader. You should have strong knowledge of managing travel requests within and from India, as well as regionally (APAC) and globally. Prior experience of working as an implant is preferred.
You should demonstrate dedication to customer satisfaction, a willingness to do what it takes to get the job done, and excellent problem-solving skills. Strong interpersonal skills and professionalism are essential. You should also have proficiency on GDS systems and demonstrate internet research skills for clients' information.
About UsBCD Meetings & Events is a market leader in travel management, helping people and companies travel smart and achieve more. We operate in over 100 countries and have a virtual, dynamic, and flexible work environment that fosters a good work-life balance.
We offer flexible working hours, opportunities to grow your skillset and career, generous vacation days, a compensation package that feels fair, travel industry professional perks and discounts, and an inclusive work environment where diversity is celebrated.
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