Senior Travel Associate

6 days ago

Bengaluru, Karnataka, India ADVITO Full time
About the Role

We are seeking a highly skilled and experienced Senior Travel Associate to join our team. As a key member of our travel management team, you will be responsible for providing expert travel consultation and support to our clients.

Key Responsibilities
  • Accurately and efficiently handle incoming requests via multiple channels (phone, email, etc.) and provide proactive travel consultation
  • Book reservations for air travel, hotel, and car rentals with accuracy
  • Handle travel arrangements with complete confidentiality and offer high-touch services
  • Arrange innovative and creative special services as requested by the client
  • Solve problems on the spot using various tools and expert communication skills
  • Own problems throughout the lifecycle of the issue and be available to respond as necessary
  • Able to make independent decisions under difficult situations
  • Maintain and seek expansion of current knowledge and have a growth mindset
  • Achieve individual and contractual service level goals related to telephone, quality, and productivity
  • Maintain client profiles, ensuring special requests and reward program information are included
  • Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes
  • Know and properly use airline terminology, codes, fare basis, airline rules, and tariffs, resource guides, and industry contacts
  • Remain informed of all airline rules and regulations and current affairs
  • Communicate information to clients accurately and appropriately
About You

We are looking for a highly resourceful and self-sustained individual with a strong knowledge of managing travel requests within and from India, as well as regionally (APAC) and globally. Prior experience of working as an implant will be preferred.

Dedication to customer satisfaction, a willingness to do what it takes to get the job done, acting with tact, and demonstrating excellent problem-solving skills are essential. Strong interpersonal skills and professionalism are also required.

Strong international booking and ticketing knowledge in complex multi-sector and round-the-world routing departing from all major global hubs, including domestic travel within the USA, is mandatory. Demonstrate above-average productivity levels and proficiency on GDS systems.

Ability to deliver high levels of customer service to travelers and willingness to work weekends and deal with on-call provision for after-office hours/weekends/PH are also required.

About Us

We are a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually.

We are committed to sustainability and driving success for our customers, our business, and ourselves. Learn more about our company culture and values.

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