Pensions Team Coordinator

4 weeks ago


Dehra Dūn, Uttarakhand, India Equiniti Full time

Overview

We are seeking an experienced Pensions Team Coordinator to join our Customer Services Division at Equiniti. This is an exciting opportunity for a highly motivated individual to provide frontline support services to all servicing teams.

About the Role

The successful candidate will be responsible for liaising with Customers and Advisers through various channels to ensure regular and accurate timely updates. They will identify tasks and correspondence types, setting up appropriate actions to complete tasks within allocated timeframes.

Main Responsibilities

  • Provide administrative support to servicing teams across a range of queries and products as required by the business.
  • Liaise with Customers and Advisers to ensure compliance with legislation, internal policies, and procedures.
  • Identify and escalate any risks to customers or the business to line managers with possible solutions to mitigate these risks/issues.
  • Understand product offerings in the context of the industry and communicate effectively with customers.
  • Undertake quality checking and sampling, providing constructive feedback to peers as required.

Requirements

The ideal candidate should have demonstrable experience working in a customer service-focused environment, dealing effectively with challenging and concerned customers, and producing information and documents to a high standard. They should also have effective planning and organisational skills, basic IT skills, and fluency in English.

About Us

Equiniti is a leading provider of technology and solutions for complex administration and payments, employing 4,000 people in the UK and India. We are committed to delivering first-class customer service and work with new business for Canada Life's innovative Guaranteed Annuity and Retirement Account products.

What We Offer

We offer a competitive salary of £28,000 - £30,000 per annum, depending on experience, plus a range of benefits including career development opportunities and a supportive team environment. If you are a motivated and organised individual looking for a new challenge, please apply for this exciting opportunity.



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