
Operational Partnerships Manager
6 days ago
About The Company
We are redefining work with innovation and technology. As we scale, our people are strongest assets. We're looking for HR Business Partner who has hands-on experience in managing large-scale operations and understands fast-paced, high-volume employee environment.
Job Overview
HRBP will work closely with business leaders to drive strategies, enhance employee experience, and build culture of performance and engagement across teams. Ideal candidate must come from operational background and have managed end-to-end responsibilities for frontline and mid-level employees.
Key Responsibilities
- Act as strategic partner to business leaders in vertical, aligning initiatives with business goals.
- Drive end-to-end lifecycle management including onboarding, management, engagement, and retention.
- Manage workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
- Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
- Partner with teams to identify skill gaps and drive capability-building initiatives.
- Work on analytics – track and analyze key metrics like attrition, scores, and productivity trends.
- Collaborate on policy implementation, compliance, and process improvements.
- Build strong engagement programs tailored to needs of employees across shifts.
- Be cultural ambassador – drive values and ensure high morale in 24/7 work environment.
Requirements
- 3–8 years of experience, with at least 2 years as HRBP in industry.
- Proven experience in handling large bases (minimum 300–500 employees).
- Strong understanding of workforce dynamics including shift operations, attrition, and engagement challenges.
- Excellent stakeholder management skills with ability to influence leadership and frontline employees alike.
- Strong problem-solving, conflict management, and decision-making skills.
- Hands-on experience with tools, data reporting, and platforms.
- MBA/PGDM in or related field preferred.
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