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Cybersecurity Technical Support Specialist

1 week ago

Bengaluru, Karnataka, India Palo Alto Networks Full time
Company Overview
Palo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to join our team.

We believe in a world where each day is safer and more secure than the one before. We're committed to challenging the status quo and disrupting the way things are done in the cybersecurity industry.

We take pride in our values, which were crowdsourced by employees and bring to life through every member of our team. Our values include disruptive innovation, collaboration, execution, showing up for each other with integrity, and creating an environment where everyone feels included.

Job Description
You will work closely with our valued customers to address their complex post-sales concerns. You'll analyze situations or data to determine the best course of action, often working under pressure to provide timely assistance.

Your Impact
  • Provide technical support to customers and partners who handle escalations from the front line and Tier 2 technical support teams.
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
  • Collaborate with engineering to fill bugs and work with product teams on feature requests.