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Cybersecurity Support Specialist

1 week ago

Bengaluru, Karnataka, India Palo Alto Networks Full time

Palo Alto Networks is a cybersecurity leader that protects the digital way of life. Our mission is to be the partner of choice for our customers, providing them with the security solutions they need to stay ahead of evolving threats.

Job Description

We are seeking a highly skilled and experienced Cybersecurity Support Specialist to join our team. As a member of our technical support team, you will work directly with our valued customers to address their complex post-sales concerns.

Your primary responsibilities will include:

  • Providing technical services around Cloud and Network Security technologies
  • Troubleshooting and best practices observations to customers
  • Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

You will also have the opportunity to participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity.

To be successful in this role, you will need excellent written and verbal communication skills, as well as the ability to effectively communicate complex technical issues to both non-technical and technical professionals.

We offer a competitive compensation package and a comprehensive benefits program, including a FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.