Cybersecurity Support Specialist

6 days ago


Bengaluru, Karnataka, India Palo Alto Networks Full time
Company Overview

Palo Alto Networks is a cybersecurity leader, dedicated to protecting our digital way of life. We are relentless in protecting our customers and believe that the unique ideas of every member of our team contribute to our collective success.

Job Description

We are seeking a highly skilled Cybersecurity Support Specialist to join our technical support team. As part of this team, you will enable customer success by providing support to clients after they have purchased our products. Your primary responsibility will be to provide technical assistance to customers, including configuration, troubleshooting, and best practices. You will also manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.

Required Skills and Qualifications
  • Able to effectively communicate complex technical issues to all levels and stakeholders - internally and externally.
  • Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture.
  • Ability to work independently, as well as contribute as a team player.
  • Good understanding of networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP).
  • Experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE).
  • Good understanding of Unix/Linux and Windows operating systems.
  • Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services.
  • Knowledge of deploying firewalls in public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary and bonus structure.
  • A generous stock option plan.
  • A comprehensive health insurance package.
  • A 401(k) retirement savings plan.
  • A flexible work environment, including remote work options.
Others

We are an equal opportunity employer and celebrate diversity in our workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.


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