Cybersecurity Technical Support Specialist
2 days ago
Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. Our mission is to be the partner of choice for customers seeking innovative and effective solutions to combat increasingly complex threats. We believe that diverse teams innovating together are crucial to our success.
Job Description
You will work directly with valued customers to address their post-sales concerns, analyzing situations and data to provide in-depth evaluations and expert technical support. As a critical thinker, you will network with key contacts outside your area of expertise, detailing difficult technical issues to both non-technical and technical professionals. You will participate in technical discussions with multi-functional teams, fostering an environment of transparency that leads to better products, working environments, and enhanced cybersecurity. Your quick thinking and support will enable clients to maintain secure environments, often in high-pressure situations.
Your Responsibilities
• Provide technical support to customers and partners
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Prepare detailed RCA documents for official submissions to customers
• Publish technical support bulletins and other documentation in the Knowledge Base
• Review technical documentation for training materials, marketing collateral, manuals, troubleshooting guides, etc.
• Collaborate with engineering on bug fixes and product teams on feature requests
• Lead case swarming and training sessions for frontline teams
Required Skills and Qualifications
• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)
• Experience working with Firewall Central Management Systems
• Familiarity with multi-factor authentication security systems (tokens, certificates, CAC cards, etc.)
• Strong knowledge of Security services (IDS/IPS, Firewalls, etc.)
• Excellent English written and verbal communication skills
• Experience with Windows, Linux, and MAC OS (debugging, editing registries, Plist, etc.)
• Familiarity with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products
• Willingness to work flexible hours, including weekends and evenings as needed
• Ability to travel to customer sites for critical situations when required
Benefits
We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package designed to support your well-being. Our team is committed to providing exceptional customer support and contributing to the company's mission of protecting our digital way of life.
-
Cybersecurity Technical Support Specialist
7 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeAt Palo Alto Networks, our mission is to be the cybersecurity partner of choice, protecting our digital way of life. As a Cybersecurity Technical Support Specialist, you will play a critical role in enabling customer success by providing top-notch support to our valued clients.As a member of our technical support team, you will work closely with customers to...
-
Cybersecurity Support Specialist
4 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timePalo Alto Networks is a cybersecurity leader that protects the digital way of life. Our mission is to be the partner of choice for our customers, providing them with the security solutions they need to stay ahead of evolving threats.Job DescriptionWe are seeking a highly skilled and experienced Cybersecurity Support Specialist to join our team. As a member...
-
Cybersecurity Technical Support Specialist
6 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeAt Palo Alto Networks, our mission is to protect the digital way of life. We're a company built on challenging and disrupting the status quo in cybersecurity. To achieve this, we need innovators who are as committed to shaping the future of cybersecurity as we are.We take our mission seriously, and our values were crowdsourced by employees to bring it to...
-
Cybersecurity Technical Support Specialist
7 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeCompany OverviewPalo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to join our team.We believe in a world where each day is safer and more secure than the one before. We're committed to...
-
Technical Cybersecurity Solutions Specialist
3 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timePalo Alto Networks is a pioneer in cybersecurity, committed to protecting our digital world. Our mission is clear: we strive to be the partner of choice for businesses and individuals seeking secure solutions.The Engineering TAC (ETAC) team at Palo Alto Networks is an exciting intersection between Technical Assistance Center and Engineering. As a member of...
-
Aujas Cybersecurity
3 weeks ago
Bengaluru, Karnataka, India AUJAS CYBERSECURITY LIMITED Full timeCompany Description :Aujas Cybersecurity is a leading cybersecurity services company based in Bengaluru. Specializing in Identity and Access Management, Risk Advisory, Security Verification, Managed Detection and Response, and Security Engineering services. We empower organizations to enhance their security resilience, minimize risks, and support strategic...
-
Aujas Cybersecurity
2 weeks ago
Bengaluru, Karnataka, India AUJAS CYBERSECURITY LIMITED Full timeCompany Description :Aujas Cybersecurity is a leading cybersecurity services company based in Bengaluru. Specializing in Identity and Access Management, Risk Advisory, Security Verification, Managed Detection and Response, and Security Engineering services. We empower organizations to enhance their security resilience, minimize risks, and support strategic...
-
Technical Support Specialist
7 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeAt Palo Alto Networks, our mission is to protect the digital way of life by providing innovative cybersecurity solutions. As a Technical Support Specialist, you will play a critical role in helping our valued customers address their complex post-sales concerns.Your CareerYou will work closely with our customers to analyze situations or data that require an...
-
Cybersecurity Technical Support Specialist
7 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeCompany OverviewPalo Alto Networks is a leading cybersecurity company that protects our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for innovators who are committed to shaping the future of cybersecurity.We're changing the nature of work from benefits to learning, location to leadership, and we've...
-
Highly Skilled Cybersecurity Support Specialist
8 hours ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeCompany Overview:Palo Alto Networks is a leading cybersecurity company dedicated to protecting our digital way of life. We are relentless in protecting our customers and believe that the unique ideas of every member of our team contribute to our collective success.We take pride in our mission of shaping the future of cybersecurity. Our values are brought to...
-
Bengaluru, Karnataka, India Palo Alto Networks Full timePalo Alto Networks is looking for a Technical Support Specialist in Cortex Xpanse to assist our customers with securing their digital way of life. As a member of our Global Customer Support team, you will help customers identify, manage, and secure their internet-facing assets by providing advanced technical support for Cortex Xpanse.You'll work closely with...
-
Cybersecurity Specialist
2 weeks ago
Bengaluru, Karnataka, India ABB Full timeCybersecurity SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a position...
-
Cybersecurity Specialist
3 days ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeTata Consultancy Services is a global leader in the technology arena, always on the lookout for talented individuals to join our team of experts. We have an exciting opportunity for a skilled Cybersecurity Specialist to help us protect our networks and systems.The role involves maintaining security solutions across enterprise environments, providing...
-
Cybersecurity Sales Support Specialist
3 weeks ago
Bengaluru, Karnataka, India ABB Full timeCybersecurity Sales Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is...
-
Technical Support Specialist
2 days ago
Bengaluru, Karnataka, India cloudsek Full timeWe are looking for a talented and customer-centric individual to join our team as a Technical Support Specialist - CloudSEK. As a member of our team, you will play a vital role in ensuring customer satisfaction, resolving technical issues, and delivering an exceptional customer experience.Key Responsibilities:Serve as the primary point of contact for our...
-
Sales And Marketing Specialist
2 weeks ago
Bengaluru, Karnataka, India CliffGuard Cybersecurity® Full timeAbout Us: CliffGuard Cybersecurity is a leading force in the cybersecurity landscape, specializing in cutting-edge penetration testing, vulnerability assessment, risk assessment, managed security services, and comprehensive cybersecurity training services. Committed to fortifying our clients' digital fortresses, we aim to stay ahead of evolving threats and...
-
Cybersecurity Specialist
5 days ago
Bengaluru, Karnataka, India Oracle Full timeJob OverviewWelcome to the role of Cybersecurity Specialist at Oracle. In this position, you will be responsible for designing, implementing, and managing a Public Key Infrastructure (PKI) system.The ideal candidate will have a minimum of 5+ years' work experience working with security tools and administration. You will also have hands-on experience with Key...
-
Cybersecurity Orchestration Specialist
2 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timePalo Alto Networks, a leader in cybersecurity innovation, seeks a highly skilled and motivated Cybersecurity Orchestration Specialist to join our global Cortex XSOAR support team. This is an exceptional opportunity for a talented individual to shape the future of security operations.Our MissionWe're committed to being the cybersecurity partner of choice,...
-
Technical Support Specialist
2 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeAbout UsPalo Alto Networks is a leading cybersecurity company that aims to protect the digital way of life. Our mission is to be the cybersecurity partner of choice, providing innovative solutions to prevent cyber threats and protect our customers' networks.We take pride in our values, which are brought to life by every member of our team. We value...
-
Cybersecurity Specialist
7 days ago
Bengaluru, Karnataka, India ISECURION Full timeCybersecurity Role at ISECURIONISECURION is seeking a skilled Cybersecurity Specialist to play a pivotal role in executing the security vision and strategy defined by our Cybersecurity Practice Head. This position is responsible for supporting and enhancing the security posture of our clients by leading security onsite implementation projects, reviewing IT...