Technical Cybersecurity Solutions Specialist
1 week ago
Palo Alto Networks is a pioneer in cybersecurity, committed to protecting our digital world. Our mission is clear: we strive to be the partner of choice for businesses and individuals seeking secure solutions.
The Engineering TAC (ETAC) team at Palo Alto Networks is an exciting intersection between Technical Assistance Center and Engineering. As a member of this team, you will be empowered to drive decisions and serve as a thought leader within the Global Customer Support organization.
Our roles are highly hands-on and have a significant impact on the company. You will collaborate with key contacts from various departments, including Product Management, QA, Engineering, Sales, and more. Your exceptional communication skills will enable you to detail complex technical issues to both non-technical and technical professionals.
As a Technical Cybersecurity Solutions Specialist, you will play a critical role in enabling TAC support teams by providing deeper technical expertise and guidance on Next-Gen Firewall (NGFW) PAN-OS platforms. This includes delivering structured training throughout the year as well as ad hoc sessions and Q&A over Zoom.
You will work directly with Engineering on cutting-edge new product development, defining supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests. Additionally, you will develop and deliver advanced training materials for TAC support and Engineering teams, creating tools and scripts to help solve customer issues and support the product.
We're looking for innovators who are passionate about shaping the future of cybersecurity. If you're someone who asks 'why' instead of just accepting answers, we want to hear from you. Join us in our mission to create a safer and more secure world, one innovation at a time.
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