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Cybersecurity Orchestration Specialist

1 week ago


Bengaluru, Karnataka, India Palo Alto Networks Full time

Palo Alto Networks, a leader in cybersecurity innovation, seeks a highly skilled and motivated Cybersecurity Orchestration Specialist to join our global Cortex XSOAR support team. This is an exceptional opportunity for a talented individual to shape the future of security operations.

Our Mission

We're committed to being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We take pride in challenging traditional methods and innovating new approaches to cybersecurity.

As a member of our team, you'll be part of a collaborative environment that values ongoing learning, creativity, and teamwork. We offer personalized development opportunities, flexible work arrangements, and a comprehensive benefits package to support your well-being and career growth.

About the Role

This role requires a strong technical background in network or security products, with at least 3+ years of experience in troubleshooting and problem-solving. The ideal candidate will have expertise in Linux, scripting (JavaScript, Python, or PowerShell), and security technologies like Firewalls, Endpoint Prevention, SIEM, and Vulnerability Management Tools.

You'll work closely with cross-functional teams to troubleshoot customer-reported issues, provide timely feedback on product problems, and document actions to communicate effectively with both internal and external stakeholders. Your ability to analyze complex problems, think critically, and implement corrective measures will be invaluable assets to our team.

Key Responsibilities
  • Triage customer-reported issues via ticketing systems, phone calls, or remote sessions
  • Perform advanced troubleshooting at the application level and OS level, using relevant expertise
  • Work with appropriate teams to identify and fix faults, providing timely feedback into the development process
  • Document actions to effectively communicate information internally and to customers
What We Offer

Palo Alto Networks provides a fast-paced and dynamic work environment, with opportunities for professional growth and development. You'll receive training to become an expert within the technical support team, and we celebrate diversity in our workplace. We're committed to equal opportunities and are proud to be an employer of choice for talented individuals from diverse backgrounds.