Customer Service Expert

7 days ago


Hyderabad, Telangana, India HCLTech Full time
Job Description

The position of Technical Associate - Trust and Safety at HCLTech involves ensuring timely resolution of client requests, prioritizing tasks to meet SLAs. This role requires high accuracy in case review and analysis, as well as validation of case categorization, workflow adherence, and SOP compliance.

Key Responsibilities:

  • Addressing client requests in a timely manner to meet SLA requirements
  • Analyzing cases with high accuracy to determine compliance status
  • Validating case categorization, workflow adherence, and SOP compliance

Required Skills and Qualifications:

  • Technical Skills: Basic understanding of Google Sheets, MS Excel, and Word
  • Communication Skills: Strong analytical skills and proficient English writing and speaking skills

Nice to Have: Previous experience in trust and safety or Google compliance domains, 1-2 years of working experience in MNCs, knowledge of trust and safety working under non-voice process.

Location: Hyderabad, Day shift, Provided cabs within 32-35 Km. Estimated Salary: ₹500,000 - ₹700,000 per annum based on location and industry standards.



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