Process Expert for Customer Service

5 days ago


Hyderabad, Telangana, India Genpact Full time
About Genpact

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. With over 125,000 people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Description

We are inviting applications for the role of Process Associate/Developer, Customer Service. In this position, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement.

  • You will respond to customer queries and concerns.
  • You will provide support for data collection to enable recovery of the account for end-users.
  • You will maintain a deep understanding of client processes and policies.
  • You will reproduce customer issues and escalate product bugs.
  • You will provide excellent customer service to our customers.
Responsibilities

You should exhibit capacity for critical thinking and analysis. You will be responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Qualifications We Seek in You

We require:

  • A graduate degree from any discipline.
  • Freshers are eligible.

We prefer:

  • Previous experience in a customer service role, such as chat, email, or voice.
  • Effective probing skills and analyzing/understanding skills.
  • Analytical skills with a customer-centric approach.
  • Excellent proficiency in written English and a neutral accent.
  • The ability to work on a flexible schedule, including weekend shifts.
Benefits

Genpact is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.



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