Capacity Planning Expert

1 week ago


Hyderabad, Telangana, India myGwork Full time

This role is with myGwork, an inclusive employer and a member of the LGBTQ+ business community. As a Capacity Planning Expert, you will be part of Amazon's award-winning Customer Service team, responsible for enabling end-to-end customer service workforce planning across the organization.

We are looking for a skilled software developer to join our Worldwide Customer Service Capacity Planning (WWCP) organization. The ideal candidate will have experience in designing and architecting new and existing systems, as well as programming with at least one software programming language.

The successful candidate will have a strong background in computer science or equivalent, with 3+ years of non-internship professional software development experience. They will also have experience with design patterns, reliability, and scaling, as well as a solid understanding of scientific methodologies and optimization techniques.

In this role, you will work on developing a product that will make capacity planning hands-off-the-wheel experience, leveraging machine learning and optimization techniques. You will be responsible for solving hard technical problems, working backwards from the customer to develop features that not only work but delight.

You will be part of a team that crafts a comprehensive workforce management plan by strategically analyzing historical data and anticipating potential business events to accurately predict the number of required associates for the specified period.

The salary for this role is estimated to be around $140,000 per year, based on industry standards and location.

We offer a competitive salary and benefits package, as well as opportunities for growth and development in a dynamic and inclusive environment. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.



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