IT Service Delivery Expert

19 hours ago


Hyderabad, Telangana, India Spruce IT Pvt. Ltd. Full time

About Spruce IT Pvt. Ltd.

We are seeking an experienced IT professional to fill the role of IT Service Delivery Expert. In this position, you will be responsible for providing technical support to our clients and ensuring that their technical needs are met.

Salary: $65,000 - $85,000 per year.

Job Description:

The ideal candidate will have a strong background in technical support and a proven track record of delivering excellent customer service. They will be required to troubleshoot operating system, cloud environment, and database issues, and to escalate complex technical issues to higher support levels as needed.

In addition, the successful candidate will be responsible for managing incident intake and prioritizing tasks efficiently to ensure timely resolution, maintaining and updating incident logs and documentation with accurate details, and collaborating with internal IT teams and external vendors to resolve incidents.

Required Skills and Qualifications:
  • Customer Service: Proven ability to deliver excellent customer service in a technical support environment.
  • Technical Knowledge: Basic understanding of Windows and Linux operating systems, familiarity with cloud platforms like OCI or Azure, and basic knowledge of ServiceNow or similar IT service management systems.
  • Problem-Solving Skills: Ability to apply basic troubleshooting techniques and critical thinking to resolve issues efficiently.
  • Adaptability & Learning: Quick to learn new technologies and adapt to changing technical environments.
  • Communication: Strong verbal and written communication skills for effective interaction with end users and internal teams.
  • Documentation & Reporting: Experience in creating and maintaining incident reports and technical documentation.

Preferred Qualifications: Familiarity with the financial industry or its associated technologies is a plus, as is basic knowledge of DevOps practices and Kubernetes.



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