IT Service Management Expert

1 day ago


Hyderabad, Telangana, India Softility Full time
Softility Overview: As a leading provider of innovative software solutions, Softility is committed to delivering exceptional products and services that meet the evolving needs of our customers. We believe in fostering a collaborative and inclusive work environment that encourages creativity, innovation, and growth. Our team of experts works tirelessly to ensure that our customers receive the highest level of service and support.

Salary Range: The salary for this position ranges from $120,000 to $180,000 per annum, depending on location and experience. This amount is based on industry standards and reflects the company's commitment to attracting and retaining top talent.

Key Performance Indicators: The successful candidate will be responsible for achieving the following key performance indicators:
1. Ensure the accuracy, completeness, and reliability of our CMDB data.
2. Optimize the performance and functionality of our BMC Remedy Discovery tools.
3. Collaborate with cross-functional teams to map and integrate data sources into the CMDB.
4. Design and implement discovery probes, patterns, and sensors to discover and populate CMDB with accurate and up-to-date information about IT assets and infrastructure components.
5. Develop custom reports and dashboards to provide stakeholders with insights into CMDB health, compliance, and utilization metrics.
6. Provide training and support to end-users and stakeholders on BMC Remedy CMDB and Discovery tools and processes.

Requirements: The ideal candidate will possess the following qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in managing and administering BMC Remedy CMDB and Discovery solutions.
Strong understanding of ITIL framework and CMDB best practices.
Hands-on experience with BMC Remedy ITSM suite, including CMDB, Discovery, Asset Management, and Service Desk modules.
Proficiency in BMC Atrium Core and BMC Atrium Discovery and Dependency Mapping (ADDM) tools.
Experience with IT asset management, configuration management, and change management processes.
Solid understanding of network infrastructure, IT systems, and enterprise architecture principles.
Excellent analytical, problem-solving, and communication skills.
BMC Remedy CMDB and Discovery certifications (e.g., BMC Certified Administrator) preferred.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.

About Softility: Softility is a leading provider of innovative software solutions that help organizations streamline their operations and improve efficiency. With a strong focus on delivering exceptional customer experiences, we strive to create products and services that meet the evolving needs of our clients. Our team of experts works tirelessly to ensure that our customers receive the highest level of service and support.

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