Territory Service Manager

3 weeks ago


Gurgaon, Haryana, India Maruti Suzuki Full time

Territory Service Manager - Maruti Suzuki

Key Responsibilities:

  • Supporting workshops in improving business parameters like Periodic Maintenance, Load growth, and customer retention.
  • Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
  • Analysis of workshop data and trend monitoring for implementing new service strategies in the territory.
  • Handling critical customer complaints and technical issues of the territory.
  • Managing technical campaigns and recalls, and escalating product feedback at Head office.

Qualifications:

  • B.E/ B. Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)
  • 2-7 years of work experience

Technical Competencies:

  • Understanding of Latest tools & technology - Application & Implementation
  • Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
  • Channel/Dealer Management Skills and Business Partnering
  • Territory Mapping and Customer/ Data Analytics

Behavioral Competencies:

  • Target orientation & pressure handling Ability
  • Effective Communication, Influential & Negotiation skill
  • Sense of accountability and responsibility
  • Creativity, innovation, and problem-solving skills


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