Service Management Specialist

6 days ago


Gurgaon, Haryana, India Orange Business Services Full time

About the Role

We are seeking a skilled Service Management Specialist to join our team at Orange Business Services. In this role, you will be responsible for monitoring and evaluating usage and traffic management services, analyzing customer network operations, and reporting on Quality of Service.

Key Responsibilities

  • Monitor and evaluate usage and traffic management services to ensure optimal performance.
  • Analyze customer network operations to identify areas for improvement.
  • Report on Quality of Service to stakeholders.
  • Work with cross-functional teams to develop and implement service improvement plans.
  • Support the CSM in advising customers on planned maintenance and its impact on their services.
  • Maintain accurate and up-to-date customer documentation in our internal tools.
  • Assist in resolving data integrity issues for assigned customers.
  • Produce Root Cause Analysis reports as required.

About You

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a virtual team environment.
  • Strong analytical and problem-solving skills.

Requirements

The ideal candidate will have:

  • A degree or diploma in a relevant field (e.g. telecommunications, data networks, IP networks).
  • Excellent verbal and written communication skills in English.
  • Good knowledge of MS Office.
  • Minimum 1.5-3 years of experience in customer-facing roles within the telecom or IT industry.

About Orange Business Services

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives. Our extensive experience and knowledge in global communication solutions, combined with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Contract Type

This is a regular contract.



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