International Voice Process Operations Manager
3 weeks ago
We are seeking an exceptional International Voice Process Operations Manager to lead and manage our international voice processing teams. The ideal candidate will have a proven track record of managing and leading international voice process teams and a strong ability to inspire and motivate teams.
Main Responsibilities:
- Lead and manage international voice processing teams to foster a culture of excellence, innovation, and continuous improvement.
- Redefine and streamline international voice process operations to enhance efficiency, quality, and customer satisfaction.
- Evaluate and implement cutting-edge technologies and methodologies to drive process improvements and operational excellence.
- Collaborate with cross-functional teams to develop and implement strategies that align with organizational goals and objectives.
- Mentor, coach, and develop team members to promote skill development and career growth.
- Monitor and analyze performance metrics and KPIs to drive data-driven decisions and improvements.
- Stay informed about industry trends, regulations, and best practices to apply knowledge to drive innovation and change.
- Manage and resolve complex customer issues to ensure timely and effective solutions.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- 7+ years of progressive experience in international voice process roles.
- Proven track record of managing and leading international voice process teams.
- Strong leadership skills with the ability to inspire and motivate teams.
- Exceptional English communication skills, both written and verbal.
- Demonstrated expertise in redefining processes, implementing technology solutions, and transforming team cultures.
- Strong problem-solving and decision-making abilities.
- Familiarity with customer relationship management (CRM) tools is an advantage.
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