International Voice Process Operations Manager

3 weeks ago


Thiruvananthapuram, Kerala, India Ecorgy Solutions Private Ltd Full time
Job Title: International Voice Process Operations Manager

About the Role:

We are seeking a highly skilled International Voice Process Operations Manager to lead our international voice processing teams. The ideal candidate will have a proven track record of managing and leading international voice process teams, with strong leadership skills and the ability to inspire and motivate teams.

Key Responsibilities:

  1. Lead and manage international voice processing teams, fostering a culture of excellence, innovation, and continuous improvement.
  2. Redefine and streamline international voice process operations, leveraging experience to enhance efficiency, quality, and customer satisfaction.
  3. Evaluate and implement cutting-edge technologies and methodologies to drive process improvements and operational excellence.
  4. Collaborate with cross-functional teams to develop and implement strategies that align with organizational goals and objectives.
  5. Mentor, coach, and develop team members, promoting skill development and career growth.
  6. Monitor and analyze performance metrics and KPIs, driving data-driven decisions and improvements.
  7. Stay informed about industry trends, regulations, and best practices, applying knowledge to drive innovation and change.
  8. Manage and resolve complex customer issues, ensuring timely and effective solutions.

Qualifications:

  1. Bachelor's degree or equivalent experience in a related field.
  2. 7+ years of progressive experience in international voice process roles.
  3. Proven track record of managing and leading international voice process teams.
  4. Strong leadership skills with the ability to inspire and motivate teams.
  5. Exceptional English communication skills, both written and verbal.
  6. Demonstrated expertise in redefining processes, implementing technology solutions, and transforming team cultures.
  7. Strong problem-solving and decision-making abilities.
  8. Familiarity with customer relationship management (CRM) tools is an advantage.

What We Offer:

Ecorgy Solutions Private Ltd offers a dynamic and challenging work environment, with opportunities for career growth and development. We are committed to providing our employees with the resources and support they need to succeed.



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