Senior Operations Manager
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Guidehouse. In this role, you will be responsible for planning, monitoring, and directing the production of our Associates, ensuring that schedules are met and deadlines are communicated effectively.
Key Responsibilities:
- Identify operational priorities and workflow issues, ensuring a constant flow of work to meet delivery schedules.
- Assist in the development and revision of operational policies and procedures to facilitate efficient workflow.
- Oversee performance to ensure staff is performing within established quality and production performance criteria.
- Coordinate scheduled quality meetings with production staff.
- Maintain technical knowledge of Associates and provide support and/or direction on quality issues.
- Coordinate and follow through on training plans for adding new trainees onto an account.
- Guideline updates – Coordinate with QA staff to ensure updates are understood by Associates.
- Project Launch – Active involvement in project launch sessions to understand Associates process and track daily progress.
Requirements:
- Bachelor’s or Master’s Degree
- 10+ Years of Experience
- Flexible mentality to learn a slightly different approach as applied by Navigant
- Strong attention to detail and highly reliable work ethic
- Patient demeanor and good leadership quality
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
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