Senior Operations Manager
4 weeks ago
Job Overview:
Guidehouse is seeking a highly skilled Senior Operations Manager - AR to lead our Accounts Receivable team. As a key member of our operations team, you will be responsible for managing and allocating daily work volumes to ensure client SLAs and TAT are met.
Key Responsibilities:
- Manage and allocate daily work volumes to ensure client SLAs and TAT are met.
- Assist with production for all client-specific processes.
- Manage day-to-day planning and problem-solving related to in-bound work volumes.
- Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes.
- Development and delivery of routine reports required to monitor and report on team's performance and provide customer feedback.
- Directly engaging in problem-solving on production-related issues with team members, as required.
- Willing to work rotating shifts and workdays based on agreed schedules in order to meet operational and departmental objectives.
Requirements:
- At least one year of experience in healthcare revenue cycle arena such as medical billing, insurance verification, insurance adjudication or A/R follow-up.
- Excellent problem-solving skills.
- Experience training and mentoring junior staff.
- Proficiency in Microsoft Office (Word, Outlook, Excel).
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
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