Voice and Accent Training Lead
4 weeks ago
Job Family:
EBO Training (India)
Travel Required:
None
Clearance Required:
None
- Candidate must possess a bachelor's degree or postgraduate degree in any field with at least 2 years of working experience in a related field (T&D).
- Excellent interpersonal and communication skills are required, with experience in handling voice and accent training in the corporate sector.
- The successful candidate will be responsible for training new hires on fundamental skills of grammar and voice and accent as per the organization's standards.
- They should have good knowledge of tenses, articles, accent neutralization, intonation, syllable and phrase stress, voice modulation, and MTI.
- The ideal candidate will use various learning tools to enhance spoken capabilities.
- They will listen to calls on the operation floor, provide feedback, and conduct refreshers to improve language skills and soft skills.
- They will monitor and provide feedback for bottom performers and ensure that they move up the learning curve, maintaining and reporting audit/feedback/coaching.
Note: Excel and PowerPoint knowledge will be an added advantage.
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
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