Voice and Accent Training Lead

4 weeks ago


Thiruvananthapuram, Kerala, India Guidehouse Full time

Job Family:

EBO Training (India)


Travel Required:

None


Clearance Required:

None

  • Candidate must possess a bachelor's degree or postgraduate degree in any field with at least 2 years of working experience in a related field (T&D).
  • Excellent interpersonal and communication skills are required, with experience in handling voice and accent training in the corporate sector.
  • The successful candidate will be responsible for training new hires on fundamental skills of grammar and voice and accent as per the organization's standards.
  • They should have good knowledge of tenses, articles, accent neutralization, intonation, syllable and phrase stress, voice modulation, and MTI.
  • The ideal candidate will use various learning tools to enhance spoken capabilities.
  • They will listen to calls on the operation floor, provide feedback, and conduct refreshers to improve language skills and soft skills.
  • They will monitor and provide feedback for bottom performers and ensure that they move up the learning curve, maintaining and reporting audit/feedback/coaching.

Note: Excel and PowerPoint knowledge will be an added advantage.

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.



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