International Voice Process Team Lead

3 weeks ago


Thiruvananthapuram, Kerala, India Ecorgy Solutions Private Ltd Full time

Job Title: International Voice Process Team Lead

At Ecorgy Solutions Private Ltd, we are seeking a highly skilled and experienced International Voice Process Team Lead to join our team. The successful candidate will be responsible for leading and managing our international voice processing teams, fostering a culture of excellence, innovation, and continuous improvement.

Responsibilities:

  • Lead and manage international voice processing teams to achieve exceptional performance and customer satisfaction.
  • Develop and implement strategies to enhance efficiency, quality, and customer satisfaction in international voice process operations.
  • Evaluate and implement cutting-edge technologies and methodologies to drive process improvements and operational excellence.
  • Collaborate with cross-functional teams to develop and implement strategies that align with organizational goals and objectives.
  • Mentor, coach, and develop team members to promote skill development and career growth.
  • Monitor and analyze performance metrics and KPIs to drive data-driven decisions and improvements.
  • Stay informed about industry trends, regulations, and best practices to drive innovation and change.
  • Manage and resolve complex customer issues to ensure timely and effective solutions.
  • Prepare and present regular reports on team performance and the impact of process improvements to senior management.

Qualifications:

  • Bachelor's degree or equivalent experience in a related field.
  • 7+ years of progressive experience in international voice process roles.
  • Proven track record of managing and leading international voice process teams.
  • Strong leadership skills with the ability to inspire and motivate teams.
  • Exceptional English communication skills, both written and verbal.
  • Demonstrated expertise in redefining processes, implementing technology solutions, and transforming team cultures.
  • Strong problem-solving and decision-making abilities.
  • Familiarity with customer relationship management (CRM) tools is an advantage.


  • Thiruvananthapuram, Kerala, India Ecorgy Solutions Private Ltd Full time

    Key ResponsibilitiesWe are seeking an exceptional International Voice Process Operations Manager to lead and manage our international voice processing teams. The ideal candidate will have a proven track record of managing and leading international voice process teams and a strong ability to inspire and motivate teams.Main Responsibilities:Lead and manage...


  • Thiruvananthapuram, Kerala, India Ecorgy Solutions Private Ltd Full time

    Job Title: International Voice Process Operations ManagerAbout the Role:We are seeking a highly skilled International Voice Process Operations Manager to lead our international voice processing teams. The ideal candidate will have a proven track record of managing and leading international voice process teams, with strong leadership skills and the ability to...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Details:Guidehouse is seeking a highly skilled Voice & Accent Trainer Lead to join our team. This role is responsible for delivering comprehensive voice and accent training to new hires, with a focus on enhancing their spoken capabilities.Key Responsibilities:Develop and implement training programs to ensure new hires possess the necessary skills to...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Summary:Guidehouse is seeking a Voice and Accent Training Lead Professional to lead the development and delivery of voice and accent training programs for our organization. The successful candidate will have a strong background in voice and accent training and a passion for helping others improve their communication skills.Key Responsibilities:Develop...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Family:EBO Training (India)Travel Required:NoneClearance Required:NoneCandidate must possess a bachelor's degree or postgraduate degree in any field with at least 2 years of working experience in a related field (T&D).Excellent interpersonal and communication skills are required, with experience in handling voice and accent training in the corporate...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    About the RoleWe are seeking a highly skilled Executive Voice and Accent Coach to join our team at Guidehouse.Key ResponsibilitiesDevelop and deliver comprehensive voice and accent training programs for new hires, focusing on grammar, voice modulation, and intonation.Utilize various learning tools to enhance spoken capabilities and provide regular feedback...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Title: Team Lead ARJob Family:EBO Accounts Receivable (India)Travel Required:NoneClearance Required:NoneJob Summary:The Team Lead AR will be responsible for managing and assisting in production for daily work volumes across various processes for the IPG project. The team lead is responsible for confirming client SLAs are met.Key Responsibilities:Manage...


  • Thiruvananthapuram, Kerala, India UST Global Full time

    Job SummaryThe Role: A Business Process Reengineering Manager will lead the BPR engagement with our asset management client, overseeing a team of Process Consultants. This role involves designing and managing the entire project lifecycle, from initial process discovery to final documentation. Design business processes, including characteristics and key...


  • Thiruvananthapuram, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time

    Company OverviewGREATBELL HR Consultancy Services PVT LTD is a reputable recruitment firm specializing in technical and hospitality manpower. Partnering with numerous companies across India, we are committed to providing high-quality recruitment solutions.Job OverviewWe are seeking a dedicated and experienced Housekeeping Supervisor to lead our housekeeping...

  • Team Lead

    3 weeks ago


    Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Role Overview:Coding IP (India) team at Guidehouse is seeking a highly skilled Team Lead to lead our coding operations. As a Team Lead, you will be responsible for monitoring, directing, and evaluating coding production on a daily basis.Key Responsibilities:Oversee daily coding schedules and communicate with the US Operational Manager and Coding...


  • Thiruvananthapuram, Kerala, India Techfaya Innovations Pvt Ltd Full time

    Job Title: Customer Service and Sales Team LeadJob Summary:We are seeking a highly skilled Customer Service and Sales Team Lead to join our team at Techfaya Innovations Pvt Ltd. As a key member of our sales team, you will be responsible for providing exceptional customer service, building and managing a team of customer service representatives, and driving...

  • Culinary Team Lead

    4 days ago


    Thiruvananthapuram, Kerala, India Hyatt Corporation Full time

    Job OverviewWe are seeking an experienced Culinary Team Lead to join our team at Hyatt Regency Trivandrum. As a key member of our kitchen team, you will be responsible for supervising the preparation and presentation of high-quality dishes in a fast-paced environment.About the RoleThis is a full-time position that requires a minimum of 2 years' work...


  • Thiruvananthapuram, Kerala, India Chemmanur International Holidays And Resorts Limited Full time

    Job DescriptionAs a Senior Sales Team Leader at Chemmanur International Holidays And Resorts Limited, you will be responsible for achieving growth and sales targets by effectively managing a sales team. This involves managing recruitment, setting objectives, coaching, and monitoring the performance of team members to build strong and lasting customer...


  • Thiruvananthapuram, Kerala, India Futuremug Full time

    Job Title: International Education ConsultantAbout the Role:We are seeking a motivated and customer-focused International Education Consultant to join our team at Futuremug. The successful candidate will be responsible for making outbound calls to prospective students, counselling them on study abroad opportunities, and converting leads into successful...


  • Thiruvananthapuram, Kerala, India Blue Ripples Technologies Full time

    Job DescriptionWe are seeking a highly motivated and enthusiastic Sales Intern to join our team at Blue Ripples Technologies. As a Sales Intern, you will gain hands-on experience in hunting new customers, sales strategies, customer relationship management, and market research.You will work closely with our leadership team and contribute to our business...


  • Thiruvananthapuram, Kerala, India Guidehouse Full time

    About the Role:Guidehouse is seeking a highly skilled Senior Process Associate to join our team. In this role, you will be responsible for conducting thorough customer due diligence reviews to ensure compliance with regulatory requirements.Key Responsibilities:Conduct clear and concise customer interviews to gather necessary information and...


  • Thiruvananthapuram, Kerala, India Lifelancer Full time

    Job SummaryWe are seeking a highly skilled Senior Process Associate to join our team at Lifelancer. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our EDD (Electronic Due Diligence) process.Key ResponsibilitiesConduct clear and concise requests for information (RFI) to customers to obtain specific...


  • Thiruvananthapuram, Kerala, India Lifelancer Full time

    Job SummaryWe are seeking a highly skilled Senior Process Associate to join our team at Lifelancer. As a key member of our organization, you will be responsible for ensuring the efficient and effective execution of our EDD processes.Key ResponsibilitiesConduct thorough research and analysis to identify and mitigate risks associated with EDD checks.Develop...

  • Sales Team Lead

    4 weeks ago


    Thiruvananthapuram, Kerala, India Paytm Full time

    About Us: Paytm is India's leading digital payments and financial services company, which focuses on driving consumers and merchants to its platform by offering various payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet,...

  • Process Architect

    1 month ago


    Thiruvananthapuram, Kerala, India UST Full time

    Job Title: Process ArchitectAt UST, we're seeking a highly skilled Process Architect to lead our Business Process Reengineering (BPR) engagement with a prominent asset management client. As a key member of our team, you will oversee a team of Process Consultants and drive the entire project lifecycle from initial process discovery to final documentation.Key...