Senior Quality Operations Manager

4 weeks ago


Thiruvananthapuram, Kerala, India Guidehouse Full time

Job Summary:

Guidehouse is seeking a Senior Quality Operations Manager to oversee the daily operations of our EBO Quality team in India. The ideal candidate will have a strong background in quality assurance and production management, with a proven track record of ensuring client SLAs are met in terms of quality and production.

Key Responsibilities:

  • Plan, monitor, and direct Associates production to ensure schedules are met and communicate with VP and Associates Operations as needed.
  • Identify operational priorities and workflow issues, ensuring a constant flow of work to meet delivery schedules.
  • Assist in developing and revising operational policies and procedures to facilitate efficient workflow.
  • Emphasize productivity goals and take action to ensure effective and efficient use of staff.
  • Oversee performance to ensure staff is performing within established quality and production performance criteria.
  • Coordinate scheduled quality meetings with production staff.
  • Maintain technical knowledge of Associates.
  • Provide support and direction on quality issues.
  • Coordinate training plans for new trainees and guideline updates with QA staff.
  • Participate in project launch sessions to understand Associates processes and track daily progress.
  • Understand and abide by Guidehouse's information security policy and protect confidentiality, integrity, and availability of all information assets.

Requirements:

  • Bachelor's or Master's degree.
  • 15+ years of experience in quality assurance and production management.
  • Strong attention to detail and reliable work ethic.
  • Patient demeanor and good leadership quality.

What We Offer:

Guidehouse offers a comprehensive total rewards package, including competitive compensation and a flexible benefits package, reflecting our commitment to creating a diverse and supportive workplace.



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