Business Service Support Associate

1 week ago


Kolkata, West Bengal, India BT Group Full time

As a key member of the BT Group's customer service team, you will play a vital role in delivering exceptional support to our customers. Your primary objective will be to establish strong relationships with clients, leveraging the company's extensive resource pool while adhering to established guidelines and protocols.

Fundamental Responsibilities

  • You will gather customer information, conduct basic analysis, and identify customer needs to provide valuable insights for efficient issue resolution.
  • In collaboration with the customer service team, you will execute routine tasks according to predefined procedures to achieve set objectives and align with the team's vision.
  • You will handle customer contacts professionally and effectively, demonstrating resilience and sound decision-making skills under pressure.



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