Customer Service Process Associate
3 weeks ago
About the Job
Join 2coms as a Customer Service Process Associate - Voice Support, and be part of a dynamic team delivering exceptional customer experiences in the e-commerce sector. As a key member of our customer service team, you will be working closely with clients to resolve their queries and concerns in a professional and timely manner.
Responsibilities
- Provide exceptional customer service via phone, ensuring a positive experience for clients.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date with product knowledge and industry trends to provide informed support.
- Work flexible shifts, including evenings and weekends, to accommodate client needs.
Requirements
- Excellent verbal and written English communication skills.
- Previous experience in customer-facing roles or call centers.
- Ability to work in a fast-paced environment with a high level of accuracy.
- Flexible and willing to work in rotational shifts.
Benefits
Enjoy a supportive and dynamic work environment, with opportunities for growth and development. As a valued member of our team, you will receive competitive compensation and benefits, including [insert benefits].
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