Customer Service Process Associate

3 weeks ago


Kolkata, West Bengal, India 2coms Full time
Job Title: Customer Service Process Associate - Voice Support

About the Job
Join 2coms as a Customer Service Process Associate - Voice Support, and be part of a dynamic team delivering exceptional customer experiences in the e-commerce sector. As a key member of our customer service team, you will be working closely with clients to resolve their queries and concerns in a professional and timely manner.



Responsibilities
  • Provide exceptional customer service via phone, ensuring a positive experience for clients.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date with product knowledge and industry trends to provide informed support.
  • Work flexible shifts, including evenings and weekends, to accommodate client needs.


Requirements
  • Excellent verbal and written English communication skills.
  • Previous experience in customer-facing roles or call centers.
  • Ability to work in a fast-paced environment with a high level of accuracy.
  • Flexible and willing to work in rotational shifts.


Benefits
Enjoy a supportive and dynamic work environment, with opportunities for growth and development. As a valued member of our team, you will receive competitive compensation and benefits, including [insert benefits].

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