Customer Service Associate

2 weeks ago


Kolkata, West Bengal, India AccorHotel Full time
Job Description

As a Customer Service Associate at AccorHotel, you will be responsible for providing exceptional guest experiences and maintaining high standards of customer service at the reception desk. Your key responsibilities will include:

Main Responsibilities
  • Meet and Greet Guests and ensure a smooth and efficient check-in and check-out process.
  • Handle Guest Queries and Complaints in a professional and courteous manner.
  • Respond to Inquiries and resolve problems in a timely and effective manner.
  • Maintain Front Office Log Book and shift reports to ensure accurate and up-to-date records.
  • Liaise with Other Departments to resolve day-to-day administrative and operational issues.

Requirements

  • Ability to work in a fast-paced environment and provide excellent customer service.
  • Strong communication and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic computer skills and familiarity with hotel software systems.


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