Customer Service Representative

4 days ago


Kolkata, West Bengal, India 2coms Full time
Job Title: Customer Support Associate

About the Role

We are seeking an experienced Customer Support Associate to join our team at 2coms. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our global clients. You will be working in a dynamic environment, taking calls from clients and responding to their queries in a professional and positive manner.

Requirements

* Good communication skills to effectively interact with clients
* Ability to work in different time zones, taking calls and responding to queries
* Excellent English language skills, both verbal and written
* Knowledge of customer service principles and practices
* Good technical knowledge to troubleshoot and resolve issues

Qualifications

* Undergraduate or Graduate degree
* Minimum 6 months experience in a similar role

Working Arrangements

* Rotational shifts to cover all times of the day and night
* 2 days rotational week off

Benefits

* Both sides CAB
* Opportunity to work with a captive unit
* Chance to move laterally within the organization through IJP for various roles and business units

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