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Customer Service Representative

1 month ago

Kolkata, West Bengal, India Genpact Full time

At Genpact, we are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.

About the Job

As a Customer Service Representative, you will be responsible for providing resolution to maintain standards of quality, reviewing content and providing resolution based on prescribed guidelines, recognizing trends and patterns and raising issues timely, and providing insights to help improve the support to the users.

Responsibilities

  • Provide resolution to maintain standards of quality
  • Review content and provide resolution based on prescribed guidelines
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users

Qualifications

We seek individuals with a minimum qualification of any graduate (except law) and freshers are eligible. Preferred qualifications include effective probing skills and analyzing/understanding skills, problem-solving skills with a customer-centric approach, and the ability to work on a flexible schedule (including weekend shift work).

What We Offer

At Genpact, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.